Terms and Conditions

Effective Date: February 27, 2026

Welcome to Grafy - Pet Manager ("Grafy," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of the Grafy mobile application (the "App") and related services (collectively, the "Services"). By downloading, installing, accessing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the App.

1. About Us

Grafy - Pet Manager is owned and operated by:

Graffalo SRL
Romania
Email: office@graffalo.com

2. Acceptance of Terms

By creating an account or using any part of the App, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy available at https://graffalo.com/grafy-privacy. These Terms constitute a legally binding agreement between you and Graffalo SRL.

3. Eligibility

You must be at least 18 years of age to use the App. By using the App, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms. If you are using the App on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

4. Description of Services

Grafy - Pet Manager is a comprehensive pet management application that allows users to:

Add and manage unlimited pets
Track and receive notifications for important pet events
Manage medication schedules and reminders
Record and track vaccination history
Schedule and log veterinary visits
Track grooming appointments and history
Manage deworming and external deparasitization treatments
Create and track training exercises for pets
Store and access pet-related information

The App is designed to help pet owners organize and maintain comprehensive health and care records for their pets.

5. Account Registration

To access certain features of the App, you may be required to create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

You are solely responsible for any activity on your account, and you must keep your account password secure. We reserve the right to suspend or terminate accounts that violate these Terms.

6. Subscriptions and Payments

6.1 Subscription Plans

Grafy offers premium features through auto-renewable subscription plans, which may include monthly and yearly options. Current subscription pricing and features are displayed in the App and may vary by region.

6.2 Free Trial

We may offer a free trial period for first-time subscribers. If you begin a free trial, you will not be charged during the trial period. At the end of the trial period, your subscription will automatically convert to a paid subscription and you will be charged the applicable subscription fee unless you cancel before the trial period ends.

6.3 Billing and Renewal

Subscriptions are billed through your Apple App Store account or Google Play Store account (collectively, "App Store Account")
Payment will be charged to your App Store Account upon confirmation of purchase
Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current subscription period
Your account will be charged for renewal within 24 hours prior to the end of the current subscription period
The renewal charge will be the same as the original subscription price unless we notify you of a price change in advance

6.4 Managing and Canceling Subscriptions

You can manage your subscription and turn off auto-renewal through your App Store Account settings:

For Apple App Store: Go to Settings > [Your Name] > Subscriptions, select Grafy, and cancel
For Google Play Store: Go to Google Play Store > Menu > Subscriptions, select Grafy, and cancel

Canceling a subscription stops future billing but does not provide a refund for the current subscription period. You will continue to have access to premium features until the end of your current billing period.

6.5 Refunds

All purchases are processed through the Apple App Store or Google Play Store. Refund requests must be made directly to Apple or Google according to their respective refund policies. Graffalo SRL does not control or process refunds for subscriptions purchased through app stores.

6.6 Price Changes

We reserve the right to change subscription prices at any time. Price changes will take effect at the start of your next subscription period after we provide you with advance notice. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

7. License and Restrictions

7.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on a device that you own or control, solely for your personal, non-commercial use.

7.2 Restrictions

You agree not to:

Copy, modify, adapt, translate, or create derivative works based on the App
Reverse engineer, decompile, disassemble, or attempt to discover the source code of the App
Rent, lease, sell, sublicense, distribute, or otherwise transfer the App to any third party
Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices from the App
Use the App for any illegal, harmful, or unauthorized purpose
Use the App in any way that could damage, disable, overburden, or impair our servers or networks
Attempt to gain unauthorized access to any part of the App, accounts, systems, or networks
Use automated systems (such as bots or scrapers) to access or collect data from the App
Upload or transmit viruses, malware, or any other malicious code
Violate any applicable laws, regulations, or third-party rights

8. Intellectual Property Rights

8.1 Our Rights

The App and all content, features, functionality, information, software, code, text, displays, graphics, photographs, video, audio, design, layout, selection and arrangement, and all intellectual property rights therein, are owned by Graffalo SRL or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

The trademarks, service marks, logos, and trade names displayed in the App, including "Grafy" and the Grafy logo, are the registered or unregistered trademarks of Graffalo SRL. You may not use these marks without our prior written permission.

8.2 Your Content

You retain ownership of any data, information, photos, or other content you upload, store, or submit to the App ("User Content"). By submitting User Content to the App, you grant us a worldwide, non-exclusive, royalty-free license to use, store, copy, modify, and display your User Content solely for the purpose of providing the Services to you.

You represent and warrant that:

You own or have the necessary rights to all User Content you submit
Your User Content does not violate any third-party rights, including intellectual property rights, privacy rights, or publicity rights
Your User Content does not contain any unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable material

We do not claim ownership of your User Content, and you are free to delete your User Content at any time through the App.

9. Privacy and Data Collection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, available at https://graffalo.com/grafy-privacy.

By using the App, you acknowledge and agree that:

We collect and process personal information as described in our Privacy Policy
Your data is stored on Firebase infrastructure
We implement appropriate technical and organizational measures to protect your data
You have rights regarding your personal data as described in our Privacy Policy and applicable data protection laws

For questions about how we handle your data, please contact us at office@graffalo.com.

10. User Conduct and Prohibited Activities

You agree to use the App only for lawful purposes and in accordance with these Terms. You agree not to:

Use the App in any way that violates any applicable federal, state, local, or international law or regulation
Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the App
Impersonate or attempt to impersonate Graffalo SRL, our employees, another user, or any other person or entity
Engage in any activity that could harm minors in any way
Transmit, or procure the sending of, any advertising or promotional material without our prior written consent
Knowingly transmit any data that contains software viruses or any other harmful code
Interfere with or disrupt the App or servers or networks connected to the App
Use the App to harass, abuse, or harm another person or animal
Collect or track personal information of other users without their consent

We reserve the right to investigate and take appropriate legal action against anyone who violates these provisions, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

11. Third-Party Services and Links

The App may contain links to third-party websites, applications, or services that are not owned or controlled by Graffalo SRL. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We do not warrant the offerings of any third parties or their websites. You acknowledge and agree that Graffalo SRL shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party content, goods, or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use.

12. Disclaimers and Limitations of Liability

12.1 Service "As Is"

THE APP AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

GRAFFALO SRL DOES NOT WARRANT THAT:

The App will function uninterrupted, securely, or be available at any particular time or location
Any errors or defects will be corrected
The App is free of viruses or other harmful components
The results of using the App will meet your requirements or expectations

12.2 Not Medical or Veterinary Advice

THE APP IS INTENDED FOR INFORMATIONAL AND ORGANIZATIONAL PURPOSES ONLY. THE APP DOES NOT PROVIDE MEDICAL OR VETERINARY ADVICE, DIAGNOSIS, OR TREATMENT. THE INFORMATION AND REMINDERS PROVIDED BY THE APP ARE NOT A SUBSTITUTE FOR PROFESSIONAL VETERINARY ADVICE, EXAMINATION, DIAGNOSIS, OR TREATMENT.

YOU SHOULD ALWAYS CONSULT WITH A QUALIFIED VETERINARIAN REGARDING YOUR PET'S HEALTH AND CARE. NEVER DISREGARD PROFESSIONAL VETERINARY ADVICE OR DELAY SEEKING IT BECAUSE OF INFORMATION YOU RECEIVED THROUGH THE APP. IF YOU THINK YOUR PET MAY HAVE A MEDICAL EMERGENCY, CONTACT YOUR VETERINARIAN OR EMERGENCY VETERINARY SERVICES IMMEDIATELY.

12.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GRAFFALO SRL, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your access to or use of or inability to access or use the App
Any conduct or content of any third party on the App
Any content obtained from the App
Unauthorized access, use, or alteration of your transmissions or content
Any harm to your pet resulting from reliance on information from the App

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE APP EXCEED THE GREATER OF ONE HUNDRED EUROS (€100) OR THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to defend, indemnify, and hold harmless Graffalo SRL, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of these Terms
Your use or misuse of the App
Your User Content
Your violation of any rights of another person or entity
Your violation of any applicable laws or regulations

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.

14. Termination

14.1 Termination by You

You may stop using the App at any time and may cancel your subscription through your App Store Account settings as described in Section 6.4.

14.2 Termination by Us

We reserve the right to suspend or terminate your access to the App and your account at any time, with or without cause, with or without notice, effective immediately. Reasons for termination may include, but are not limited to:

Violation of these Terms
Fraudulent, abusive, or illegal activity
Extended periods of inactivity
Requests by law enforcement or government agencies
Technical or security issues
Discontinuation or material modification of the App

14.3 Effect of Termination

Upon termination:

Your right to use the App will immediately cease
We may delete your account and User Content
We are not obligated to retain or provide you with copies of your User Content
You will not be entitled to any refund of subscription fees unless required by applicable law
Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution provisions

15. Modifications to the App and Terms

15.1 Changes to the App

We reserve the right to modify, suspend, or discontinue the App (or any part thereof) at any time, with or without notice, and without liability to you. We may also impose limits on certain features or restrict your access to parts or all of the App without notice or liability.

15.2 Changes to Terms

We may update these Terms from time to time at our sole discretion. When we make changes, we will update the "Effective Date" at the top of these Terms and may notify you through the App or by email.

Your continued use of the App after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the App and cancel your subscription.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of Romania, without regard to its conflict of law provisions.

16.2 Jurisdiction

You agree that any legal action or proceeding relating to your access to or use of the App or these Terms shall be instituted in the competent courts of Romania. You agree to submit to the personal and exclusive jurisdiction of those courts and waive any objection to venue or inconvenient forum.

16.3 Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the App, the parties agree to first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue legal remedies in accordance with Section 16.2.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Graffalo SRL regarding your use of the App and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the App.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced with a valid, legal, and enforceable provision that most closely matches the intent of the original provision.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights or provisions. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Graffalo SRL.

17.4 Assignment

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. We may assign, transfer, or delegate these Terms and our rights and obligations without restriction or notification to you.

17.5 No Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person other than you and Graffalo SRL.

17.6 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

17.7 Notices

We may provide notices to you via email to the address associated with your account or through notifications in the App. Notices sent by email will be deemed given and received on the date transmitted. You are responsible for ensuring that your email address is current and accurate.

17.8 Feedback

We welcome your feedback, comments, and suggestions for improvements to the App ("Feedback"). You acknowledge and agree that if you submit any Feedback to us, we may use, disclose, reproduce, license, distribute, and exploit such Feedback without restriction and without compensation to you.

18. Apple App Store Additional Terms

If you access the App through the Apple App Store, you acknowledge and agree to the following:

These Terms are between you and Graffalo SRL only, not with Apple Inc. ("Apple")
Apple has no obligation to provide maintenance and support services for the App
Apple is not responsible for addressing any claims by you or any third party relating to the App or your use of the App
In the event of any third-party claim that the App infringes intellectual property rights, Graffalo SRL, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of such claim
Apple and its subsidiaries are third-party beneficiaries of these Terms, and Apple has the right to enforce these Terms against you
You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties

19. Google Play Store Additional Terms

If you access the App through the Google Play Store, you acknowledge and agree to the following:

These Terms are between you and Graffalo SRL only, not with Google LLC ("Google")
Google has no obligation to provide maintenance and support services for the App
Google is not responsible for addressing any claims by you or any third party relating to the App or your use of the App
To the maximum extent permitted by applicable law, Google will have no warranty obligation with respect to the App

20. Contact Information

If you have any questions, concerns, or complaints about these Terms or the App, please contact us at:

Graffalo SRL
Email: office@graffalo.com

We will make reasonable efforts to respond to your inquiries in a timely manner.

By using Grafy - Pet Manager, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.